Texas Gas Service (TGS) is the worst utility company ever. I just moved into my residence and called to set up service prior to my move in date. The only date they had available was 5 days after my anticipated move in date and I was informed that I would have to pay my deposit prior to setting up services. I asked if I paid more, would I be able to receive same- day service for the move in date due to the cold weather (which is something Austin Electric does- for an additional fee, you can have same day service). TGS ignored this request and rudely repeated the scheduled date. I made the payment, scheduled the services, and I thought that was it. The services rep never explained my options (i.e. stay home, stay on call, or leave a key). I called back this morning (the date the services were supposed to be turned on) and requested an arrival time. The services rep explained that I didn't request services previously and that I still need to pay the deposit. I told her that I had made the payment and scheduled the service, but that the previous person didn't give the options for when the gas tech would arrive. We had to set up a new service date and she told me she would review my case with a supervisor, and put me on hold. After about 5 minutes, I hung up and immediately received a phone call and voicemail from TGS explaining that they reviewed my case and felt that I was in the wrong for not catching that the previous customer services rep hadn't given me my service options and although I paid and called back and confirmed payment and the service schedule date, the previous rep hadn't logged any of the information, only my phone call- but the supervisor felt I didn't have a legitimate argument and despite this, they decided to keep my new scheduled service date and not cancel it. Like they have an option? It's like they put the blame on me, and then out of the ""goodness"" of their hearts, decided that I should have services. This is ridiculous.
Pros: There aren't any
Cons: Everything pertaining to this company
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