I recently had some work performed for my relative as I was unable to do it myself, of which I was quoted $100 as I had the part.Once the job was done, the bill was $300 more then I was quoted. I was told that there were parts that were needed, which I know were not as I am the one who installed the entire system. Then they charged my relative over $150 for a thermostat, something that I could have got from lowes for $29. I called ANC and spoke to managers and the owner only to be told that I needed to wake up, that costs are not cheap anymore. I said I do not complain about costs when they are fair. I said I was the one who called in the work and I should have been consulted, not my relative. That did not matter to them, all I got was that the repair guys should have been told no or that the price/work was not agreed to, again no one called me. So a job for $100 was now $400 thanks to this place. I get that services cost, but well, you be the judge. This is not just about cost, it is about how you treat those who you service. this run around was not warrented and ANC did nothing to accomodate in any way. Just the attitude that 'it is just the way it is now a days'.
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