Wish I could have had this experience on camera. I was unhappy with my meal - hey, it happens...but from the point I brought up the issue with my steak to the time we demanded the check and left, I was shocked at the attitude of certain staff members. Is Joanna the blonde who doubles as hostess? I did not need her to explain to me what a Ribeye is... I worked at a steakhouse for 3 years - I know! Anyway, the Ribeye was a crummy piece of meat (was probably penalized for ordering well done) and there was so much fat and gristle that I could not eat it (I don't think anyone would have given their dog what I sent back). I know Ribeye's are fatty but I'd asked about theirs before ordering & it came highly recommended. What was so horrifying was how the situation was handled and this woman's attitude. The server tried to make amends - as he should have because something else went down involving him muttering ""she's a _ _ _ _ _ _ _ _ _ _ _"" first word beginning with F and second with C (2of the worst words you can hear). He was called out on it and said he was talking about the manager woman.... whether it was me or her that he called those horrible things, it was super unprofessional and I think Axe should be very embarassed. Even if it was the best meal I've ever had - I do not dine out and pay money to be in an environment where that kind of language is within earshot! I don't know which is even worse : him saying it about me, a customer - or her, the owner and boss - in range of customer's hearing! Also was never offered water or drink refills - so when I almost choked on a piece of meat I panicked and seriously thought I might have to grab the Perrier bottle from the table next to me, lol. Anyway, the steak was taken off the bill (server rightfully pushed for that) and I did receive a complimentary salad to go, which I suppose was a decent gesture of his. This place left a seriously bad taste in my mouth though -and not just from the food. NEVER going back!
Pros: Ambience?
Cons: Pretentious, unprofessional and down-right rude staff
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