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very good pizza, bad service - Review by citysearch c | Piece Brewery & Pizzeria

Piece Brewery & Pizzeria

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very good pizza, bad service 1/18/2009

We'd never tried New Haven-style pizza before, and we weren't disappointed with the quality. A small red with clams and spinach was more than enough for two. Now, I am not a picky person when it comes to service. When the hostess told us it would be a 25 minute wait when it was closer to an hour, I understood that it was Championship Sunday. However, the hostess inexplicably called two groups who were further down the list (each with 2-3 people who didn't have reservations--same as our group) before us. This happened although we were standing no more than three feet away from the hostess the entire wait. After we were skipped over the second time I approached the hostess, who asked ""have you been helped yet?"" I noticed the wait list and that every group called before us (and after us) was clearly blacked out, so there was little chance the hostess simply made a mistake. When I pointed out that we were actually next, she made no apology. After being seated about 15 minutes later, the waiter was very pleasant, and we eventually got our pizza. Again, the pizza was very good: the red sauce is not overwhelming; the clams/spinach combo worked well and the thin crust was perfect. However, the hostess' random sub-mediocrity just about ruined an otherwise good pizza experience. I understand that hostesses get busy, but really, they only have one job: call the next name, count the menus and guide customers to a specific table. At least one Piece hostess cannot perform that job. Pros: crust, variety of toppings, unique New Haven style Cons: Hostess may arbitrarily skip you more
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