Twice I've gone there, asked a clear question: Can the cost of the container be billed to the recipient's account? or Can I use my own envelope (after being urged to buy one). The answers turned out to be either inaccurate or incomplete causing me to make more than one trip to the place. The person at the front counter (twice) simply does not hear the questions asked apparently. This is beyond annoying.
Pros: everybody is pleasant
Cons: they don't LISTEN!!!!
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