Tommy's Wok used to be one of our favourite restaurants for more than two years up until Christmas Eve. That day, we went there to have lunch with my wife, we ordered two dishes from the lunch menu: One Shechuan Chicken for my wife and one Imperial Seafood for me. Shechuan Chicken came with some noodles, and there was a HUGE FLY sitting in the noodles. We notified the waiter, he took the plate to the kitchen and brought it back in a few seconds. We asked him if he changed the contents of the whole plate and he said he only replaced the noodles. We got very upset and asked him to replace the contents of the whole plate (in hindsight, we should've asked for the check at that point and left). After about 10 minutes, a new plate came without any apology or anything. My wife couldn't eat most of it, so we asked for the check, and they charged us fully for this terrible experience! without a single apology from anyone who worked there that day. They behaved as if this is a natural daily occurence. I don't think this restaurant will be in our list anymore.
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