My good friend is getting married and asked me to be a bridesmaid. Of course, I agreed. The dress was going to take 14 weeks to get in and I was moving out of state before then, so as requested I provided 5 different accurate measurements of bust, waist, hip, bra, and off-the-rack dress size.
When I was back in state, I wanted to go in to get it fitted, but I was told dresses were still not in! I said I would not fly back in just for alterations. I requested that the dress be sent to me in New York.
When I picked it up and tried it on, it was ENORMOUS. I couldn't believe that this was the right dress. Besides being of horrible quality and absolutely hideous, it was falling off of me! I had requested a size 6 dress and was sent a size 12!! I was so upset. So I called and spoke with Angela, asking if anyone had picked up the wrong dress by mistake. She said no and asked what size I received, and I told her a 12. She informed me that that was the size I requested. I argued, saying no it's not and she said that I must've measured myself wrong.
I was stunned. I couldn't believe that here I was, paying $300 dollars for a dress that looked like it would cost $2 and she was telling me what I had made a mistake! I know how to measure myself!
I went with a friend who works for Zac Posen (a couture designer) and he helped me go find a place that would alter it for me. It is costing me $380 just so that it will fit! It is costing me more than the dress! When I asked Angela to reimburse me, she put on a song and dance on how she wanted to help me and that my friend doesn't know what he's talking about and how I could go back to Illinois for help. Great! Another $300 in airfare!
Anyway, sorry about my sob story but this is just the WORST customer service and the most expensive cr@p for a low quality dress. DO NOT GO HERE!!!
Pros: NOTHING
Cons: EVERYTHING.
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