I used to be a regular customer at Charles penzone about 5 years ago, and then I got sick of being treated like I wasn't "worthy" of being a client. I gave this salon another chance about a week ago. I originally wanted my hair blond, and the stylist told me she could not bleach my hair. I told the stylist I understood, and let her talk me into auburn brown. She had me sign a waiver stating I knew she could not bleach my hair. However, it turned out to be gothic black.
After I called the salon and complained they agreed to redo my hair. Then, an hour before my redo appointment they called me and told me they couldn't do it because I signed a waiver. The waiver was stating that I understood they couldn't bleach my hair, not they could just do whatever they wanted and then treat me like an idiot! Save your money, this place isn't worth it!!
Pros: Nice Atmosphere
Cons: Attitude & service
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