I've had almost ALL bad customer service, from them taking a whole day and never showing up to not being able to get a person to assist me in paying a bill while I was on vacation and couldn't pay on the computer.. I become anxious just dialing the no. for Charter. Once I was told that the reason my internet service wouldn't work for that one day was because Microsoft was downloading upgrades just for that one day. I waited and day and called back. I got someone who actually helped but by then, well, you just kind of wish you had an alternative. How in the world did Charter get a monopoly on cable in Greenville SC? The last time(s) I called to pay the bill. They said I was giving them an incorrect phone number. 3 times, I called and asked for a supervisor so I could pay my bill and 3 times, I was put on hold, the first time , for 20 minutes, then I was disconnected. The 2nd time I was put on hold for 15 minutes and then disconnected. The third I gave up and told them to just turn it all off. The one person who gave them a good review has obviously never owned a business that depended on giving the public excellant customer service! WE need to ban together and run them out of Greenville SC! How can we get another cable company here?
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