I recently terminated my service with Brighthouse due to a move. I was told that I must return my modem to the above location; which is completely out of my way since I relocated to the Tampa area. I call the phone is busy, I drove over there only to not be able to locate the building. I contact customer service who in turn couldnt direct themselves out of a paperbag. I saw a Brighthouse Truck who better to ask you say? Not him, he had no idea where to return the modem, nor could he take the equipment. However he did tell me to drive 10 miles in the opposite direction. Now I know you are saying use mapquest much? Yes, all the time however in this case no however you would think the COMPANY would know where they were located right? No, not when I am forced to talk with someone in Buffalo. So now I have a collection notice and I am still on the quest to return the equipment. I called today -- Phone is busy, surprised? I'm not.
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