09/16/2008 - Attended appt with Dr. Batatz for diagnosis of a breathing restriction and not being able to sleep nights. Was diagnosed with insomnia and was provided 10 samples of Ambien Cr. My complaint of breathing restriction was not addressed. Dr requested I leave a msg for him on 9/29/08 as to my progress with insomnia. Mentioned several occasions I would need prior auth for an ambien cr rx. \r
9/19/2008 - No call, left msg for Dr. Baratz to call, call was returned later pm. was referred to on 2 occasions as David, my name is Daniel. Dr. mentioned he would have the rx called into my pharmacy 9/20/08 - Was out of ambien cr samples. went to osco to pick up my rx only to find it could not be filled due to prior aut reqd on the rx not fulfilled.\r
9/20/08 called admin of the office with no response and action to get the rx to go thru.\r
9/21 thru 9/29: Throught this week's period my breatiing restriction had become worse. Made an appt with a Cardiologist of Tricitycardiogy for concerns with CFH. If my breathing restrictions are not heart related I am requested to see a Pulmonary Specialist. However Dr Baratz is a Pulmonary Specialst. A huge runaround and expense for me.\r
9/29/08 called pmcy. no rx available. called baratz's office today - phone admin stated a call would be returned to me today - its is 6:00pm and no call has been returned. 8 Days have now passed and no rx is made availablef. I have not been sleeping these past 8 nigths with no avail or concern. Still no phone call from the nurse. Called office this morning & no call was returned. Called again at 11:00am spoke with the phone admin. She connected me to Rafrael who mentioned a new fax would be sent to the ins co for rx prior auth approval. I asked to speak with the office mgr (Alley). Alley opted to not speak. I will now have to wait another 48 hrs for the insurance carrier to rcv the prior auth fax in order for rx approval. Today's attempted communications again are unacceptable!\r
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Pros: incompetant staff, no management, no support
Cons: incompetant staff, no management leadership, lack of professionalism, no support
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