I am at a spa at least once a month. Not only was this spa confusing in layout (as many have already mentioned) the staff's lack of attention to detail was pathetic! The only person that did his job well was Justin, a host that greeted me upon check in and check out. They asked me if I wanted a robe and slipper upon arrival....OF COURSE! This is standard at a spa! Not to mention the robe was see through and super thin! The showers in the locker room were a joke, while the shower heads were too big for the stall, the water kept getting hot and then cold for the duration of my shower (and I even switched shower stalls mid shampoo because I thought it might be that particular shower -- it wasn't!). I had two treatmtents, the first therapist had only been working at the spa for one month and she was horrible! Not to mention at the end of my treatment she suggested that I refer her name to my friends in order for her to builder her client list! AS IF! And the second treatment i had, the therapist didn't even ask me any questions! It was clear she failed to look at my paperwork because it clearly indicated to focus on my fact muscles (which she didn't!). I was so mad that I spent my hard earned money at this spa, i'll NEVER GO BACK! Upon check out (which is entirely confusing) the register was freezing up, so after 15 minutes of waiting (and listening to the check out host say the F- word more than 5 times) the manager came down but offered no help. I ended waiting over 20 minutes to check out and left with such a bad taste in my mouth I promised myself that I'd forwarn others about this place. USE YOUR MONEY SOMEPLACE ELSE! It's obvious they don't care about their jobs! Oh, and I forgot to mention that they were 15 minutes late to get me in the waiting room for my 2nd treatment! REALL PROFESSIONAL!
Pros: Good location in Century City
Cons: LACK OF MANAGEMENT
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