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Beautiful site.... poor customer service - Review by citysearch c | Reata Event Ctr

Reata Event Ctr

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Beautiful site.... poor customer service 9/30/2008

The venue is beautiful and the food was incredible! However, a few things we didn't like. We paid .80 per person to be served cake and they only served it to the people sitting down. So, our head table (including bride and groom) never got any cake. They tossed the leftovers (except for the cake top). Our crystal champagne glasses that were engraved with our name were thrown away too. They broke our sand ceremony vase as well. We were not compensated for any of these items. The coordinator, Robin is good at her job but not good with customer service. Wouldn't return our calls to deal with any of these issues. more
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