I own a commercial Toro tractor and needed a few parts that were commercial dealer only. I also need a few that I can get most anywhere. Since Town and Country are one of very few commercial dealers I called and had them order all of the parts. Several days later I got a message on my machine saying my parts were in. I had my wife stop in and pick them up. She brought them home and I sat them aside for the weekend. The day I went to put everything together I discovered the seals I needed were missing, which means no mowing for me. Not that big a deal yet. I called on Monday and asked where they were. I was told that only two of the 4 seals I needed were in and the others were on backorder. I said that I would have preferred that I had been told this. He said over and over that they (the two that were in) were in a different box. No apologies or anything just that they were in a different box. I got tired of him saying that and tols him that was an excuse and I wanted to know what he was going to do about it. He proceeded to tell me that it was my fault they didn't give me my parts and he was doing me a favor by ordering them. After personally insulting me I hung up the phone on him. I normally order anywhere from 200 to 1000 dollars in parts each year and also typically buy a new tool at upwards of 1000 dollars so he does not realize that 8 bucks in seals has cost him so much more. Had he just said ""Sorry we screwed up"" nothing would have come of it, mistakes happen just own up to it. I can't recommend anyone wanting good service go there.
Pros: Comercial Toro Dealer
Cons: Blames you for their mistake and refuse to make right.
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