Worst 'customer service' ever. If you can even call it service. I got my car towed from the parking lot WHERE I WORK, and was currently working. I had just arrived for work (I deliver pizzas for Dominos) and was leaving the store with my first delivery of the day to find my car gone. That was on Sunday night. I have been in an endless battle with them, and have been trying to get them to release my car free of charge since I had every right to be parking where I was. I have had the head manager of Vista Del Sol call the towing manager to take care of things and they are still arguing the case. I have been unable to even get my purse out of my car which has everything in it, my i.d, my check card, my sun card, everything. So I have no access to my money, even if I wanted to pay them, I have no i.d. and I have no suncard to gain access to my apartment building, and it has been 4 days. No progress is being made and they have already made me miss one shift at work, and if I do not get my car back tomorrow, I will be missing yet another shift. I don't understand how the business they conduct is legal, but the cops are utterly useless in the situation. I called and spoke to an officer who told me he could do nothing and that it was a civil matter, even though they have basically stolen my car and are keeping it away from me on their 'private property.' They claim that it is not allowed for them to let you on the property unless you have paid for the car, when you tell them that your money is in the car and all the means you have of possibly getting money (credit cards, i.d, check cards) they simply say that it isn't their problem. I am beyond infuriated at this mess and cannot believe that they are able to treat people the way they do. Something needs to be done, I'm sure if someone dug deep enough, evidence of their beyond shady business would be unveiled and we could shut them down.
Pros: NOTHING.
Cons: EVERYTHING.
more