I'm a bride and bought my dress from Lestan's. Last night was my first fitting. What a nightmare. I went with my mom, maid of honor and bridesmaid. They actually booked all three of them for the same time ... along with maybe 20 other people too. I felt so bad for them having to wait for so long and then be kinda bullied around by the staff. \r
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I went downstairs for my fitting and wasn't comforted by the fact that there was a bride there freaking out because nobody could figure out what happened to her tiara and veil. The staff didn't even seem to be too put out by it either. They just kept shuffling around and telling her it was no big deal. Here's the kicker. They ended up giving her someone else's veil and tiara!!!!! They never did find this poor bride's original purchase. I feel bad for whoever's veil and tiara they took. Needless to say when I found out my veil and tiara were there, I asked if I could take them home with me.\r
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The fitting itself wasn't bad at all. The seamstress is a really nice lady. You can tell she knows her stuff. \r
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Then it's time to pay the balance of my dress and here's where I finally got mad. The balance MUST be paid in cash ... cash only. I offered a debit card and was VERY rudely told it was cash only. When I stated that that was the most ridiculous thing I'd ever heard, she responded ""I just work here"". It's a tax scam I'm sure. Wonder how much of the cash they get they actually report to Uncle Sam. I'm going to guess maybe half since that's what they make you leave as a deposit and they don't care how you pay that. Oh, and they subtly threaten that they won't start alterations unless you leave them something in cash of course. \r
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I will give them that they have an ENORMOUS selection of dresses. It's downright scary. Some of the sales staff is really nice but most of the 'upstairs' crew .RUDE!. ""All sales are final"" ... yep because if anyone ahd the chance to give them their stuff back, they would!
Pros: Huge selection
Cons: Customer Service is not their priority.
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