Not only did they ding my piano good because they forgot their piano dolly, they took the ""long"" way to my new location, adding 30 minutes at $99/hr. Then while unloading, they want their money which turns out to be significantly higher than any part of their quote and which also had a 23% fuel surcharge added on. Now my initials are not next to this surcharge, like they are everywhere else on fees on the contract - BECAUSE THIS SURCHARGE WAS NOT THERE ORIGINALLY! Nor was it ever mentioned in any of the emails setting up this move. But guess what - you pay the full fee or else they take your furniture - and then charge you daily storage plus a fee to get it out of storage. And then they didn't pay for any of the 3 damaged items because they said it fell under their $500 deductible. TERRIBLE TERRIBLE EXPERIENCE AND VERY DISHONEST.
Pros: none at all
Cons: nondisclosed surcharges, damage to furniture
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