We hired John to replace our metal roof. We had received 3 bids and John's was the best price. We felt comfortable and confident in him. We had a written contract as well. John started the job right on time. We paid him as per the draws. They did a great job and we were very pleased....until he failed to finish the job. All he lacked was replacing the chimney cap and he would be done. He told us he had it built and that it would only take an hour or so to take the old down and put the new up. That was when he was still answering our phone calls. Now 4 months later and we cannot even get him to answer or call us back. My last resort it to take him to court over this. The larger issue is what if we have a leak in our new metal roof, what will we do? If he won't answer his phone now, warranty issue or not, I have no hope that he will answer if we have a major problem. Since he is local we felt that he would be around to honor his warranty if anything ever came up. Now we aren't sure. \r
We are very dissapointed in the way this has turned out as John seemed to be a decent guy and his crew did a very thourough job in cleaning up and were very careful with our landscaping. \r
Contract or not, a man is only as good as his word and evidently John nor his words are.
Pros: started when he said he would
Cons: never finished
more