I went to Pet Mania as I had just adopted a dog and the place recommended them. I had the dog with me and told the salesgirl she was a year old and is supposedly a full grown.\r
I got help with picking out dog food and the girl was very pleasant. I then said I needed a crate. I thought maybe the size I needed was 24"". Now I had the dog with me so she could see her size. There was no display of the cages assembled so I couldnt preview the size. Now as I am checking out with food, treats, dog bowl, and cage the salesgirl said if she doesnt like the food , bring it back and we will exchange it. Ok I thought. She said nothing else. I got home and didnt unpack the dog crate till the next day. I tried the dog in it and thought it was too small. The next day I packed up the crate back in the box and brought it to the store with the receipt.. When asked when I purchased it , I said late Thursday. A sales associate in the store said it is North Carolina law that we cant take crates back after 24 hours. What???. I said,"" I used it to test her out in it and I wanted the bigger one. I paid 52.00 and now I cant exchange it. The girl told me about the food exchange but never said a word about the crate"" I looked at my receipt and it stated 30 day return policy. How many of us look thoroughly at the receipts? I saw at the very bottom the policy on the crates. The salesgirl should have told me that. I will not be shopping at Pet Mania again.\r
I went to Pet Smart yesterday and asked them about such a policy and he said there was no law he was aware of regarding the crates. He even offered to take back the crate I had purchased even though it wasnt theirs. Now that is a good store. I will be using Pet Smart from now on.
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