was attending Phantom Of the Opera with a young friend from Peru. I asked the parking attendant at the lot adjacent to Carafe where we could grab some tea or coffee pre-show. He recommended Carafe and we went in throught their open patio and sat at an empty table. For maybe 10 min the wait staff ignored us until I had to flag down someone who might have been a manager. She told me we were probably being ignored because we didn't ""Wait to be seated."" I apologized for our oversight, telling her we didn't realize we'd come into the restuarant the ""wrong way."" She said she'd find a server for us. The woman at the hostess desk came over and told us that if we were attending the show there would be no time for us to have a meal. I told her that all we wanted was a beverage. She walked away and I asked her for a menu. With an attitude of extreme ire, she grabbed a menu and slammed in on our table and huffed off. I flagged down a male staff member to ask him if he was our server. He said he was the bus boy but when I described the hostess's behaviour he said he'd serve us our tea. He did so and we were humbly grateful! A waitress named Cheryl came over to complete the serviice, and she also had a very rude manner about her. I asked her what we had done wrong in order to incense the staff so much. She told us that most people know to come into the front door of a restuarant, then she snitted off. Over all, the entire experience ruined an evening and caused my Latin American friend to feel that perhaps somehow his skin color was objectionable.
Cons: Customer Service
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