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Professional Customer Service Training is Needed! - Review by citysearch c | Sam's Grill

Sam's Grill

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Professional Customer Service Training is Needed! 9/20/2008

I've visited this place a few times before, and yes the food is good. If it were'nt for the cooks this place would be empty. The owner who works as a host has an unpleasant disposition. She isn't friendly, which I often though why work there if you have such a bad attitude. I decided not to go back there because of the owner, who acts as if you should be grateful for her presence. She smug, obnoxious, no customer service skills and owes a debt of gratitude to the kitchen staff. Don't go here if you expect to be treated well in all aspects of dining. It's overated, especially since the owner is very discriminating. Pros: Food is good, but not great Cons: The Owner works there and she is awful more
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