WE JUST RECENTLY PURCHASED OUR RETIREMENT PROPERTY IN PGA WEST, WE HAVE MADE A FEW HOME WARRANTY CLAIMS AND HAVE HAD SOME REALLY BAD EXPERIENCES, CONTRACTORS NOT SHOWING UP, NOT RETURNING OUR PHONE CALLS, ETC. WE FILED A CLAIM ON OUR POOL PUMP THIS WEEK AND WERE DIRECTED TO GOLDEN WEST POOLS. WE ARE NOT IN TOWN AND USUALLY DO NOT LIKE SERVICE PROVIDERS ON OUR PROPRTY UNLESS WE ARE IN TOWN. THE OFFICE HELP AT GOLDENWEST POOLS WAS EXTREMELY COPERATIVE AND PROFESSIONAL, AFTER FEELING CONFIDENT IN THEIR COMPANY WE ALLOWED THEM TO SERVICE OUR PROPERTY. THE TECHNICIAN CAME TO OUR HOUSE, CALLED ME FROM OUR BACKYARD( TO CHICAGO) TO TELL US THAT THE MOTOR HAD A BROKEN PART. THEY THEN ADVISED US THAT THEY HAD THE PART ON THEIR VEHICLE AND WOULD BE COMPLETING THE REPAIR AT THAT TIME. WE WERE SO PLEASED BECAUSE WE KNOW HOW HOT IT IS IN THE DESERT RIGHT NOW AND DID NOT WANT OUR POOL TO TURN GREEN. SO THEY CALLED US WHEN THE WORK WAS DONE AND NOTIFIED US THAT IF WE HAD ANY PROBLEMS AND WE WEREN'T IN TOWN THAT THEY WOULD SERVICE US AT ANY TIME. WE OUR SO PLEASED THAT THERE ARE STILL PEOPLE AROUND IN TODAYS GENERATION THAT WILL ACTUALLY DO WHAT THEY SAY WHEN THEY ARE SUPPOSED TO, WE ARE BABY BOOMERS ENTERING RETIREMENT AND ARE GLAD THAT NOT EVERBODY IS TRYING TO TAKE ADVANTAGE OF US BECAUSE WE ARE SNOW BIRDS. SO A JOB WELL DONE, BRENT, FROM GOLDENWEST POOLS, WE LOOK FORWARD TO CALLING YOU IF WE HAVE ANY FURTHER PROBLEMS. P.S., YOUR BOSS NEEDS TO GIVE YOU A RAISE!!!
Pros: SHOWED UP WITHIN 24 HOURS
Cons: GAVE US A 4 HOUR WINDOW
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