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The food is great, but customer service has fallen - Review by citysearch c | Ginza

Ginza

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The food is great, but customer service has fallen 9/7/2008

The sushi, sashimi and appetizers are wonderful. And, while the servers are nice and cordial, they are just not on top of it like they once were. I had to ask several times for more water, asked for a different sauce with an appetizer and didn't come, had to ask for a box/the check. Not sure what is going on at Ginza, but the service has fallen down. Food remains excellent - try the fried oyster appetizer, the yellowtail and salmon nigiri and the shrimp tempura roll. A note on the other, more fancy rolls - they are HUGE, the the point that there is too much rice and you can't put a piece in your mouth. A little too Americanized. If you like rolls, stick to the simpler, less expensive selections. Pros: Fresh fish, delicious appetizers Cons: Service lacking these days more
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