SHORT VERSION: Good sushi, terrible service. Rude, deceitful and possibly discriminating. I have been disrespected by them several times.\r
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LONG VERSION: I was thrilled to find a place that delivered sushi at such late hours within such a close proximity. My first orders went great, but the third time a woman told me they didn't deliver to my address. Mind you, I live near Buford & N. Druid Hills -less than 15 mins away so I ask why and she gets upset and hangs up. I call back and she repeats that they don't deliver (according to her ""owner"" ... but when I asked to speak to him/her she said she was the ""owner""). She then hung up on me again. I call a third time to make a formal complaint and she says she can deliver but it's a $5 charge. Again, I attempt to explain that I had ordered before just fine and she begins yelling and hangs up again. I was so upset!!\r
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So I did an experiment - I called back from another number and switched my to sound like a giggly valley girl. I use my apartment address (which is different from the complex's) and they take my order with NO issues and NO extra charge. I did this several times with no questions asked.\r
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The last time I ordered from them it took them forever to come and they were again rude on the phone. So I tipped the minimum (15%). After paying, the delivery man angrily yells at me to not call anymore if I am only going to give him a ""low tip"". I believe I was maybe...10, 20 cents below 15% and I was shocked. Especially since I had generously tipped before. So to see if they would shun me again, I called gave my name and address and was told ""We are not delivering at this time"" and was hung up on, AGAIN.\r
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I couldn't make this up if I tried. I had to share my experience in hopes that others will not support a company that treats their paying customers this way. It is extremely unacceptable and I have been really upset about this as you can tell from my extremely long, but passionate post LOL. Thanks for reading.
Pros: Good food, late hours - including delivery
Cons: RUDE, disrespectful, unprofessional, inconsistent
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