Installation of our windows was careless and shoddy. The job, begun last November, still isn't complete even though the company has their money. We have sliding screens without hardware that allows them to be latched. Hardware for our crank out windows contained nicks and scratches through the plastic coating to the metal. This problem was eventually corrected, but the problem with the screens still exists. We have been passed from Syracuse personnel to the Buffalo office and now to an Albany branch. I allowed them several weeks to correct the problem. Now I am unable to reach the person who said he would handle this. Repeated calls have not been returned.
Pros: Quality of the triple-paned windows may be acceptable; this winter will tell.
Cons: Installation was shoddy. After 10 months, some problems not yet corrected.
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