I LOVE MY TOWN! I have called Franklin, TN. ""home"" for a decade now and became a regular Puckett's customer within just a few months of moving here. I have enjoyed going to Puckett's and recommended it to friends and strangers alike over the years. Unfortunately, those days are over for me and my wife. A couple weeks ago we had dinner there with some friends (who we invited and had never been before). The music was incredible (Pete Huttlinger - CHECK HIM OUT!). There was a misunderstanding over the wording on the flyer that drew us to Puckett's that night. The flyer was poorly worded and misleading. The consequence was a $20 discrepancy on both bills. I spoke with the Mgr and asked that he take the $20 off our friends bill since they were innocent of the confusion. I didn't ask for a refund for myself because it was me who saw the flyer and was misled by the wording. He refused, suggesting that I pay the unexpected $20 on our friends bill in addition to that on my own (appalling). A few days later, feeling that our experience wasn't up to Puckett's standards, I contacted Andy Miller, the owner of Puckett's to give him some feedback on the experience. Again, I didn't ask him for any sort of refund or discount for myself. I did, however, appeal to him that it would be a nice gesture of new customer appreciation if he were to offer our friends a coupon or offer of some sort for any subsequent visit to Puckett's. Though I remained calm, fair, and not inflamatory, his response was extremely defensive and unprofessional. He took no responsibility at all for the misleading wording on the flyer or the feeling of being deceived that we left with that night.. Despite the tone of the call, I left my friends number in case he later reconsidered my feedback. To add insult to injury, he ACTUALLY called my friend to inform him that the mixup that night was totally my fault and offered him no additional discount or gesture of remorse over their bad experience. NOT WORTH IT!
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