Went in to buy the whole kit and kaboodle (crock, stand, bottles) Staff was friendly and helpful. I was asked by 2 different employees if I needed help while I was trying to decide on a style. When we lived in Ventura years ago we LOVED it and decided to go back even though we live in the east county now. Water is the best tasting and easy to use. If you can't go during business hours they have machines outside. Just a word of caution it can be VERY busy on the weekends. But what does that tell you? They must have the best water around.
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