Greenway is the preferred vendor for my warranty company. 5 years ago, I chose them over all others because of their good service. Then in September, 2005 I needed to replace my heat pump and chose to purchase from Greenway. Wonderful sales pitch--pretty good price--and the promise of a 3 year ""Greenway"" warranty, which meant I went directly to Greenway--no home warranty service charge. We did not replace my condenser at the time. I was advised to wait until it failed--Which it did in May, 2006, at which time we did another ""Greenway"" warranty on the Air Cond portion. It failed within the first 90 days--they have replaced a PC board 3 times and could never determine what was causing the problem. Finally this year, the technician decided it was failing when we were switching from heat to A/C and the reverse. It has worked fine for several months, but he told us not to switch to heat. He would come back and fix the heat portion--he finally thought he knew what had happened, but needed another person to work with him. I have patiently waited thru the hot months, knowing that they were very busy and also that I did not want to be without A/c while they sifted through the possibilities. Two weeks ago I called the technician who worked on it and left a voice mail. Since then I have left three more messages--no answer. Their customer service has become worse and worse and each time they come out they want a warrnaty fee--noone seems to know what the ""Greenway"" warranty means. My ""3 year"" on my heating unit is expiring right now and still no call. I called the warranty company to assign me to any other company and they tell me Greenway is the only company in my zip code. Iwas recently told that the owner of Greenway sits on the board of the warranty company. My next step is going to have to be a legal one. So sad because I really liked these folks. They have outgrown themselves.
Pros: Service techs are usually polite
Cons: Service techs are not well trained
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