The wife and I had been to Brio previously and came away satisfied, until last week that is. We did the call ahead seating and they told us it would be approximately 45-50 minutes. We showed up 45 minutes later and then had to wait for another hour just to get seated. After about 10 minutes someone finally stopped by to get our drink order and told us our waitress would be over. The drink order never came. The food took forever and was lack luster compared to previous visits. Because the waitress knew the night was such a fiasco the waitress said she was sending the manager over to apologize and take something off of the bill. Well 45 minutes later some random woman walk by and asked ""How's the food"" and then promptly left. Turns out that was the manager. The waitress again stated that she would check the bill to see what adjustments the manager had made. When the waitress came back and gave us the bill there were no discounts. Our actual waitress was good but the overall operation and customer service seems to be on a serious decline.
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