Our company booked service through Southern Connections for eight dates. On the second booked date we had several issues with the bus...poor air conditioning, bad smell, dirty bus with broken window. Complained to management and requested discount of 50% considering bad experience and we had to put our guests on this bus, but only offered $100. GM said several people had stayed on bus and possibly attributed to the smell! After our company decided we would not do business any longer with SC, but were going to use them for the next date (which was the following day), we sent an email explaining our troubles and our regret that we would not be able to continue with the future dates, the owner called our company at 5:30pm and said they would not provide the bus for the following day! Our company was left with no notice and no bus and apparently this was not the first time they had done this to someone!
Pros: Friendly staff, except the owner
Cons: If you complain, you may be walking!
more