I have been a loyal client to DCN Wireless for many years. I?m in the process of transferring my phone number to a different carrier. They never mentioned a fee will be assessed to process this transfer. Each time my new carrier communicates with them they receive different responses. I had an opportunity to address the situation to a representative at DCN Wireless and she decided that she couldn?t give me a valid reply and mentioned she no longer wanted to converse with me. Consequently she decided to hang up on me while I was still speaking. During our brief conversation, I asked to speak to a supervisor and she stated that she was the only supervisor in the entire company. I am not and expert in the wireless field and wanted to discuss this matter with a professional from the company. She opted to end the conversation because they could not provide me an honest answer. I was advised by many people from the mobile industry that this is their common business practice to prevent there clients from leaving there company. I strongly believe the fee was brought on by there retaliation of me closing the account. After the many years as a dedicated customer, the only reason I?m closing the account is the dishonesty and poor service I have been tortured with. The company is misleading and they are not conducting a professional practice.
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