We hired them to get rid of a few rodents and then to clean up the mess the rodents left behind. This email cannot adequately describe the utterly horrible job they did cleaning our storage room. Three separate huge piles of rodent excrement were still there after they supposed ""cleaned"" our 10 foot by 10 foot storage area. They did not care to move the furniture or empty boxes or to clean anything that may have actually been behind something - where the rodents actually lived. The did not look on top of the boxes or the things that we had stored in there to see what may need to be cleaned. After charging us $1,300 and coming home to find the place still a mess, my husband and I decided to take pictures of their lack of cleaning in case a dispute arose. After reviewing a picture we took of an area behind an empty box that should have been moved by the cleaners, we SAW A DEAD RODENT!! We have had someone from Willards out here twice within the past week to check for rodents, and this rodent was not found AND we supposedly had cleaners here for hours today cleaning out the storage area and this rodent was not found. Do not hire these people. I have never reviewed anyone before - good or bad - but the horrible service we received has compelled me to write this email. This was a small storage area that should have easily been cleaned. It was not. It was clear that they choose to do a cursory clean - at a cost of $1,300 - and then leave. A three year old would have done a better job. If I could give them negative stars, I would.
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