My girl friend was involved in a minor fender bender caused by someone pulling out in front of her. Aurora took 3 WEEKS to fix a front bumper! Not only did they keep the car they bothered to inform me that she could drive the car instead of paying for a rental while we wait for the parts. I constantly called for updates and I was always told the same thing, ""Someone will call you between 12 and 3"" and nobody ever did. Finally when my girlfriend did pick up the car she found it sitting on the street unlocked and it had been there all day unlocked. I also noticed that I was missing some paper work. I sent my girlfriend back in there and she collected it while I was on the phone. I asked to speak to the woman she was working with. I asked why was my car left unlocked on the street and said that because the cars are moved around it was ""Impossible"" to lock them. I said no it was not impossible it takes 10 seconds. Then I asked why she did not give all of the paperwork to my girlfriend. She LIED and said she did. I corrected her and said only after my girlfriend came back in did she get all of the paperwork. During this time my girl friend watched her roll her eyes and shaking her head. She had a serious attitude problem. I asked to speak to a manager and she said she was the manager. I notified her that I lodged a complaint with my insurance company and they would be investigating the matter. STAY AWAY from this place!
Cons: Customer Service, Dishonesty, Untimely, Uninformative, Rude, Lazy, Everything was a con!
more