I just wanted to let all of you Pittsburgh BRIDE-TO-BE's know to STAY CLEAR of BIG DAY ENTERTAINMENT. My husband and I went through them for our DJ, Photographer, and Videographer and were nothing but dissatisfied with their services. Originally we felt very comfortable since they were a one-stop-shop that had been around forever. They gave us an information packet to fill out for each vendor that included tons of information. The problem lies here... NONE OF THE VENDORS REFERRED TO THE INFORMATION PROVIDED! Our videographer was given specific direction to "interview" bridal party, parents, grandparents, and anyone else interested... WE GOT 5 TOTAL INTERVIEWS!!! Neither my mother, nor his parents, were asked to speak on video. We even paid to have TWO videographers so nothing would be missed.
Our photographer was worse... She was given a list of "must have" photos. Included on the list, but not taken were: Bride/Groom & MOH/BM, B/G & our siblings, & B/G with flower girl/ring bearer (my neice and nephew). The photos that WERE taken had NO ATTENTION TO DETAIL. There are ones that have other people in them, because she didn't ask them to move, nor did she zoom in to eliminate them. We also have photos that my dress needed fixed yet she didn't take a second to fix it, or wait until the wind died down so our hair isn't blowing in our face. All of this may have been overlooked until I recieved my proof book with the wrong wedding date on it! I have spoken to the photography/video manager and she is nothing but RUDE and UNPROFESSIONAL. She has commented about how this sort of thing happens all the time...and "its human error." All this may be true, however, the services we paid for were supposed to be PROFESSIONAL. Unfortunately what we got was AMATURE and LACKED IN CUSTOMER SERVICE!
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