We arrived at the Santa Fe Tequila Company just after work on a First Friday...thinking it would be a great place to stop before we enjoyed the Arts Walk. We also expected a wait because it was First Friday - however, we expected that because this restaurant had experienced almost a year of First Fridays already, they would be equipped to handle a larger crowd. We were wrong. After checking in with the hostess, we were told there would be a 30 minute wait. No big deal. We ordered a couple drinks from the bar and mingled. An hour later, we checked back with the hostess and was told it would only be a few minutes longer. A group of 4 got up from the bar because their table was ready and gave us their chairs. Ordered another couple drinks - the bartender puts her hair in a pony tail, wipes the corners of her mouth with her fingers and THEN puts an orange wedge in my sangria. I'm disgusted. Another 30 minutes passes - it's now been 1.5 hours since we've arrived and we notice that at any given moment in the restaurant there are 3 - 4 tables open. We inquire again and are told that it would be only another few minutes. We give them another 20 minutes. We then realize that the group of 4 who had given us their chairs at the bar had already been seated at a table for 50 minutes and had not received their food yet! We decide to leave...it's already been almost 2 hours since we arrived, we were starving and had missed half of the Art Walk. We are frustrated. We would have went somewhere else if we would have been told it was going to be a longer wait. We ask for a manager, the hostess tells us the manager is unavailable. She gives us a promotional card for a discount on an appetizer the next time we come in - a card that is also given out by my Human Resources Department at work! Will not use the coupon, will not return, will never recommend.
Pros: Good tequila selection
Cons: Mismanaged front of the house
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