I was never able to get anyone on the phone during business hours during my fertility treatment. If I left a message someone will call me eventually late in the afternoon or next day. You must go in person to the clinic to talk to anyone. \r
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Accounting is a disaster, I prepaid all my lab work at the Texas Fertility Center with my credit card and after a while I still get bills from the lab. Accounting does not communicate prepayment with the Lab Centers and is very time consuming to have to deal with double payments. This is really stressful!\r
Noone followed up with me over the phone after my fertility treatments. I felt none cared!!
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