I hate to give such a bad review but I have no choice but to be honest. The Place is dirty run down and the most pitiful ""spa"" I've ever seen. I've have several services here- mostly massages and facials - but finally I just had to stop because I got so annoyed. The spa rooms were so loud it was like you were out next to a hairdyer and screaming baby. I complianed 3 or 4 times and when my technician told managment about my compliants all they did was aploigize and say they'll keep it down. It was ridiculous they never answered the phone and when they did it was some highschooler that was more interested in gossiping with eachother. I was on hold forever and TWICE when I booked an appointment and when I came in they had put me with the wrong person or not booked me at all! It just annoys me so much that places that this charge so much and give so little. I could tell when my spa person was stressed out. I could see it in her face and now probably because of all this she's gone. There's so many stylist and such that have left alicias and so many clients that are sick of it. I just hope they get their act together because chesterfield wont take much more.
Pros: Awesome massage therapist but she quit
Cons: Everything else
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