My wife and I have an 4 year old digital camera. Recently it started producing images with 1 pixel wide green lines displayed horizontally through the image. The camera was sent to Precision Camera to be repaired. Precision Camera called to state the camera had physical damage and will not be covered under warranty. The cost will be $105.45 to repair a broken lens assembly.\r
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I have two problems with that. First, the physical damage they are referring to is a ?dent? near the side of the lens assembly. The ?dent? has been there since a few weeks after we purchased the camera 4 years ago. The camera has successfully been in for service at Precision Camera, and successfully serviced, twice with the same ?dent?. It is not new damage, and the ?dent? certainly has nothing to do with the problem we are currently having.\r
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Second, their diagnosis is that the lens assembly is broken. The past two service trips were to fix a twice broken lens assembly. That is not the problem we are having at this time. The camera is recording 1 pixel wide green lines displayed horizontally onto the image. I'll admit that I am not a camera technician, but that sounds like the sensor problem to me, or possibly a power problem (sensor not getting enough juice to work correctly). One pixel wide lines through the image does NOT sound like a lens problem, I can not conceive a situation where a misaligned piece of glass or plastic would cause green lines to appear 1 pixel wide through the image. My non-technician assumption is that their technician saw a ?dent? near the side of the lens assembly and then refused to look any further.\r
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Precision Camera?s overall performance was terrible. I spoke with Evelyn, Stacie, and supervisor Miles regarding my case number 2096687. They were cordial and professional on the phone, but a bad diagnosis, excuse to not repair it, and claim that the camera had not previously been repaired left a very sour taste in my mouth. The camera was returned un-repaired.\r
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