This customer called over the phone as a referral and explained how he could not spend a lot of money and he wanted a WEST HIGHLAND TERRIER PUPPY. We accommodated this customer with a puppy from a breeder we've been using for 20 years, never having a problem. The customer came in to pick up the puppy 48 hours after its arrival and the customer was in a rush. He refused to listen about the puppy?s care,"" HE NEW EVERYTHING"", against my better judgment I allowed him to take home this adorable little puppy home. I never heard a word from the customer until 8-19, four days after he picked up the puppy telling me, THESE ARE THE WORDS OF THE CUSTOMERS E-MAIL..I don't know. He was fine all day Sunday. He ate and drank and played with his toys. He went to sleep in his bed and at about 9:30 PM he started convulsing. I called a cab to get him to the vet. By the time the cab came (about 15 minutes) he was dead. I brought his body to the vet and he guessed that something went wrong in his brain. He had examined him and given him his first shots on Saturday, Dennis.. As you can see this puppy choked or did not have the proper care and was HYPO- GLYCEMIC. Unfortunately this puppy never made it to the vet..PLEASE EXPLAIN HOW THE VET GAVE A DIAGNOSIS..Its sounds harsh but this customer did not have the vet do an autopsy , our breeder wants to know the reason their baby died. You cannot put blame on our breeder, because there is no credible evidence about the loss of this puppy. And we ask you, how you can trust a letter of diagnosis without ever having seen the puppy?s symptoms. The customer stated the puppy was examined the day before and given a CLEAN BILL OF HEALTH and VACCINATED. This customer he is rude and so arrogant and I won't subject you to the rest of his emails. I was even going to help him out with possibly another puppy until we realized that he is not even remorseful over the puppys loss......... This loss will always be disturbing to our staff and the breeder.
Pros: We always take care of our customers.........
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