Having to deal with this company's 'clerk'/ 'phone answerer person' has convinced me never to rent anything from these folks.\r
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When trying to resolve the most recent issue, the clerk would not give me the name of the manager or the owner so I could deal with someone with authority to satisfy a customer complaint. My request to speak to an owner/ manager was met with defiance---like he makes the decisions. His next comment was speaking to them will get me no satisfaction either....maybe/ maybe not, but I'll take my chances. Never did receive the phone call from either....I doubt they got the message from the great communicator.\r
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Their representative was not the most effective communicator and rarely exhibited any compassion for 'their' renting faulty equipment. Blames only the rider/operator for the scooters lack of performance.\r
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This person could not see the forest for the trees and I'm certain has been brainwashed to believe the customer is never right.\r
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Based on my experience I can see a fatal accident happening and they take no responsibilty for old, faulty equipment. I see persons stranded with no clear instructions about what to do with the poorly maintained scooter. Their 24 hour service with a fax number is hilarious!\r
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I believe the City of Boston authorities need to review this business, their business practices and their business license to rent products to the general public.
Pros: na
Cons: too numerous
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