Sure, they are a little smug at Ornare and yes some days you'd think they were mourning the loss of a great model or some great stylist or else they are concerned they will mar their heavily-applied makeup because they rarely smile at you as you walk in the door. Sometimes you might sit for awhile without being acknowledged and yes that can make one feel a bit uncomfortable and...well...inferior. Luckily the heavy scent of lavender and sandalwood will soon assuage your growing concern over their (what could be percieved as) indifference.\r
BUT...You will get a fabulous cut, color, style, whatever you WANT. Go prepared to direct your stylist as to what you would like to leave with. All you need is the basic ability to string a few words of direction together into a coherent sentence - not that hard. Ornare is worth the visit and initial stand-offishness. Their stylists are well-trained and each has a unique style. They will let you know if what you want won't look good or how to tweak your current style. Trust them - they are the professionals not you. Once you've been a few times you feel a little better but you'll never quite get over the smugness. This is my 12th visit or so over the past year. I have always chosen Aveda salons for the quality and Ornare certainly upholds the Aveda standard. That being said I think the stylists; aside from a few like Kelly and Amanda, need to be a little friendlier. Also, out of twelve appts I've only had 1 start within 10 minutes of the original scheduled time. I've waited upwards of 30 minutes before my appt started. The average wait is 10-15 minutes from the scheduled time. Do yourself a favor and don't arrive early, arrive right on the dot or you will only further frustrate yourself.\r
It's worth not being sensitive to their lack of friendliness. They'll warm up to you...eventually...so go ahead and schedule those first two appts and get the best hair maintainence you can get in the tri-cities.
Pros: They know everything about hair and skin
Cons: They don't smile enough, rarely does your appt start on time
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