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HORRIBLE OWNERSHIP AND CUSTOMER SERVICE - Review by citysearch c | Biella

Biella

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HORRIBLE OWNERSHIP AND CUSTOMER SERVICE 8/28/2008

Decent food, decent service, horrible ownership. I asked to speak to the manager (owner) regarding a spill on an expensive purse- no blame (but the spill was mussel juice and stinky). He ditched me- into the kitchen and would only send our server. I waited for him and told him I didn't want compensation, staff punishment or anything other than his personal consideration. HE DIDN'T CARE AND WAS UNBELIEVABLY RUDE. When I inquired about a dry cleaner, his response was that he didn't dry clean. I could go on and on. I was fair. He was a business owner who didn't deserve to have a successful enterprise. As a business owner and resident of the community the restaurant serves, I've never been so offended and underwhelmed by a business. I WOULD NEVER RECOMMEND THIS RESTAURANT OR PATRONAGE OF ITS OWNER. Pros: NICE STAFF, CONVENIENT TO WHERE I LIVE Cons: HORRIBLE OWNER more
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