I tried to purchase a bed and a mattress from Nowell's. After several delays on the bed (I would have to wait for a total of 16 weeks from the date of purchase before delivery), I asked if I could get the mattress earlier. The response was yes, but nobody told me I would be getting the floor model mattress as a result. The delivery coordinator mentioned that he would be delivering a floor model, when I had been told by the sales associate that I would be getting a brand new mattress. \r
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When I told the sales associate that I would not accept a mattress not wrapped in its original packaging, she informed me that Nowell's often ships its items devoid of any extraneous packaging and that I wouldn't be able to tell. The store owner also confirmed that some floor model mattresses are still wrapped in their original packaging and indistinguishable from a brand new mattress that had not been tested by customers. \r
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Nobody should pay full price for an item that may have seen an untold number of backsides. This could have been purely a communication issue or not. It's hard to know. Use caution and stay informed when purchasing furniture from Nowell's. Hopefully your experience is better than mine.
Pros: Great selection, beautiful furniture
Cons: slow delivery, uninformed staff, thinks floor merchandise is not used merchandise
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