I was a first time caller asking for a cut and color. I have a need to correct the color of my hair, to return to my natural color and get rid of my highlights. The person on the phone said she had a stylist available in 15 minutes and I agreed. I was ready to hang up the phone and gather my things to visit the salon when she asked for my credit card number to hold the reservation. She kept saying that it was a standard in the industry. I felt very pressured. I declined giving my credit card number due to the unfamiliarity of who she was and having no prior relationship I didn't feel it right to give it to her. What surprised me was that it became a point of discussion. When we finally agreed that I would not give her my cc card, I headed for the salon. I was surprised again when I was met by a very young stylist for my appointment. No one else was there - the original person I talked to was gone as well. This stylist seemed to be just 21. Very young looking. She didn't have much of a personality as she was quiet and didn't do much talking to welcome me as a first time customer. I sat in the chair and when I asked her about her thoughts, she talked about highlights. She quoted me a two color process totaling over $200 and I didn't even ask about a cut. I immediately stood up and ended the visit. I was not about to spend the exact amount at a find salon in San Francisco with an inexperienced, very young stylist who couldn't explain what the heck cost so much to match my natural color hair. I don't have rainbow colors in my hair! I'm giving a below average rating based on my experience and customer service. Thank goodness I didn't give her my credit card number.
Pros: near my home
Cons: no confidence in stylists - San Francisco ""standard industry"" prices
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