I have mixed feelings about Lights Fantastic. They have a good showroom, which makes the significantly higher cost of their products somewhat worthwhile. They were helpful with my first-time ceiling fan inquiries, placed my order accurately, and called promptly when it arrived. However, I asked them before ordering if they did installations and they said yes. Turns out, that wasn't true--they only recommend a third party who does installations. (In fairness I should add that the installer they recommended did a pretty good job.) Also, I wanted a control for the fan. They suggested a remote. I said I didn't want a remote, due to possible issues of reliability. So they sold me a wall-mount control, which after ordering it I found out was, basically, a battery-operated remote. I elected not to have the control installed and was out the money because their policy is not to refund special orders. The loss is partly my responsibility for being a newbie and not knowing to ask, but they knew my requirements and said nothing. To sum up, my experience with them could have been much worse, but was not the best. I'll go back if I'm looking for a table lamp in their showroom, but probably not otherwise.
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