The selection at The Baby's Room is sufficient and I was able to find a crib, hutch, and dresser that I liked enough to order for my first child. I was told when I was at the store that they could guarantee 6 weeks for delivery, but when I called the order in the next day, I was told that it might take 8 weeks. I explained that this was not what I had been told, but I agreed to go ahead and place the order as they assured me that it would definitely not be more than 8 weeks. I checked back weeks later and was told it would be at the store the next day. I called two days later and it still wasn't there and told it might not come for a few more days-keep in mind that I then had to have the furniture delivered to my house. The saleswoman whom I spoke with several times was very nice, but when we had gone over the promised date again, she put a manager on the phone. The manager proceeded to be extremely rude to me and would not listen to why I was upset, but instead took an offensive position. Needless to say, I decided not to wait on the furniture from them as I was appalled by their lack of customer service. If they had just left the nice saleswoman on the phone, we probably would have worked through it. Obviously the lady was very rude to me otherwiese I would not have declined the order that I had waited 9 weeks for with my baby due next week. There are so many other companies to work with, why not just choose them. Save yourself the stress.
Pros: sufficient selection
Cons: poor customer service; unreliable shipment deadlines
more