I was part of a group of 15 who went to Top of the Hill for dinner last weekend. We each ordered appetizers, a couple of drinks and then entrees (the entrees took at least 30 minutes to arrive), ate our food and asked for our checks. We had arrived at 6:30, so by the time 8:30 rolled around the restaurant was emptying out - there were empty tables all around us. \r
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While we were waiting for our credit cards to be charged, the manager (Rebecca) came over and rudely asked us to leave - and then came back 10 minutes later with an even more forceful approach, this time saying that another party was waiting for the table. We were told that there is a 2 hour limit on groups and we had unfortunately exceeded our time slot. \r
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SERIOUSLY?! A limit on groups and once you exceed 2 hours they kick you out?! I've never heard of that before, especially at a more upscale restaurant such as this, and it certainly wasn't communicated when we made the reservation. To me, turning over tables and accommodating other reservations is a management problem - especially in the case of our group which was dining at a normal pace (not dawdling). \r
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Further, Rebecca should have checked with her server to make sure the checks were settled before she started harassing us. I might even go so far as to suggest that she find a creative way to use one of the, I don't know, maybe TEN other empty tables around us to accommodate the next party. \r
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I was appalled at the audacity of this manager (and the restaurant's policy) and I would recommend that anyone looking to dine with a group seek out another venue.
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