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Nice dresses, AWFUL customer service - Review by citysearch c | New York Bride & Co

New York Bride & Co

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Nice dresses, AWFUL customer service 8/26/2008

I purchased my wedding gown along with all 7 bridesmaid dresses here....It is so far the biggest mistake of my wedding.....the wedding is in a month. It took 7 months for my dress to come in! 5 months for the bridesmaid dresses. When my dress came in it needed to be altered 6 sizes costing me upwards of $300!!! That was the cost of half the dress, not to mention some women don't even spend that alone on a dress. I had to repeatedly call for everything. I got to the point that I was calling everyday to see when my dress and the bridesmaid dresses would be in, they would never have much info. Then when they did come in I get a phone call that they have to be all be picked up and paid in full within 10 days. But it was okay for me and BM's to wait more than half a year for them to get there!! I would never go back here and I am the first of all my friends to get married and will not recommend this place for them. They had the potential of a ton of repeat business from this, Other than the beautiful dresses I don't know how they get repeat business if they treat all their customers the way that I was treated. The women all come off as nice but are clueless! Pros: Beautiful gowns Cons: customer service, waiting period more
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