I came back to Ithaca from New Hampshire for a small gathering of old classmates. I was in my BMW 740i when in Richford my idler pulley broke for my water pump. I had the car towed to Wilcox Tire per a recommendation. Kelly who works for Wilcox tire worked hard at trying to find parts for this the same day but there was nothing local or within 60 miles that wasn't special order. I was able to locate the parts back here at Stratham BMW and had a person that was traveling this way bring them to me in Ithaca. I put the parts in the car and left the keys in the key envelope provided by Wilcox out front for dropping cars off after hours. My note was quite detailed as this was my Beemer and wanted to make sure it was treated as such. Kelly called me on Monday and said the car was all done. When I asked what the damage was I was floored at the price. $95.00 to balance 4 tires, clean up the engine area where fluid had leaked, repairs the damaged pulley. Now what would another shop do? I don't know but they could have easily taken advantage of the situation. I recommend going to Wilcox Tire and speaking to Kelly and Steve to have you car repaired. They will tell you exactly what the issue are and what it cost period. No BS there. Great shop, great people.
Pros: Honest, they know everyone that has parts; used or new
Cons: I can't really think of any
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