The night did not start off well. We had an 8:30 reservation and didn't get seated until 9:30. We weren't offered complimentary drinks or apologies until I complained about the wait at a little past 9. Any quality restaurant would have tried to keep the experience as pleasant as possible by offering us drinks or seats at the bar prior to us getting upset. It was restaurant week, so it was no doubt busy. But the reservation manager did not plan appropriately for the crowd and the hostess' response to the unhappy customers was a poor display of customer service.
Pros: dessert
Cons: customer service, reservations
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